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“Little things like not having the $500 hold on your credit card for incidentals go a long way.”
The problem
Prior to finding Engine, Combined Transport struggled to find a booking solution that could solve their challenges.
Their previous solution had a complicated pricing structure with various fees, making it difficult for the company to track expenses and understand exactly what they were spending on each room night.
Some fees were billed after the fact and separately from the reservations, making budgeting and reporting cumbersome. They needed a simple solution with transparent pricing that made it easy to track spending and reconcile billing—which led them to Engine.
Using less intuitive platforms and inefficient booking processes, Combined Transport’s call center was spending extra time reserving rooms for drivers.
Before Engine, Combined Transport’s drivers would have to use personal credit cards for incidental expenses. They also sometimes had to pay for their rooms on their own cards and expense them afterward if the call center was unable to book on their behalf. This was both stressful and time-consuming for their busy drivers.
The solution
Engine provides Combined Transport with an intuitive, streamlined booking platform free from annual membership fees, minimums, or contracts. Plus, Engine’s robust search tools have helped cut down the time needed to book each reservation.
Now, when drivers call into the call center, representatives can use Engine’s map tool to quickly identify hotels around the driver’s service shop and easily view and compare rates.
“I need well-priced hotels that will be my driver’s temporary home away from home if their truck needs work,” said Nick C., Operations Manager. “Engine has made it easy to find and to book them.
“There’s no fighting with hotels, faxing credit cards, email authorizations, or any of these other problems that we have experienced in the past. It’s one click, book, done.”
Nick also believes that Engine has helped contribute to the company’s driver success and retention through their use of Engine’s Direct Bill and Incidentals Coverage program – a huge win in an industry that is experiencing driver shortages.
Now, Engine covers paying for both hotels and incidentals up front, removing the need for drivers to use a personal credit card in any circumstance.
